Once you place your order via our website we’ll send you your ashes collection pack. The pack contains everything you need to send us a small amount of your inclusions. If you have stated that your ring size is ‘unknown’ then a ring sizer will be sent along with your collection pack.
If you need assistance with an order just call or message and we will be happy to help.
Place an order on our website.
Alternatively give us call and we’ll be happy to assist.
We will post you our collection pack.
Once we safely receive your inclusions back to our workshop we will contact you to confirm. we will then begin creating your jewellery item(s).
We’ll let you know once we have completed your order with photographs of your finished product.
Your jewellery is gift-wrapped along with our ‘Certificate of authenticity’ and after care instructions.
Unused inclusions will be securely package and returned also.
We dispatch using a guaranteed next working day courier and tracking details will be emailed to you.
How much breastmilk is needed for memorial Jewellery?
For all breastmilk inclusion pieces, I require 1oz. Either fresh or frozen is suitable, as it is no longer for human consumption and the process used for its preservation removes bacterial traces. A pre-labelled vial will be sent within your welcome pack to collect your breastmilk for returning to us.
How much ashes/inclusions do I need to send to you?
A spoon measure of ashes is recommended for all inclusions jewellery. As stated above; any unused ashes are returned in a sealed container, with your completed order(s). A pre- labelled grip bag, per item ordered will be sent withing your welcome pack to collect your inclusions for returning to us.
Hair/fur need be a several strands only.
What happens to my inclusion when you receive them?
Once we take safe receipt of your inclusions, we label and file within our online system and store within a secure unit in our workshop. The preservation of your breastmilk begins the very moment it is received into our workshop. This process is in form of a dehydration and crystallisation formatting, which preserves it naturally until we are ready to work on your order(s).
When will my order arrive?
Inclusion Sterling silver orders are completed and returned within 14-28 working days, from point of receiving your returned collection pack. If we do not have your chosen item (s) in stock we will advise and offer alternative or, an accurate date upon being back in stock for your order to be completed in full.
Can I contact you for regular updates on my order?
Of course. We strive to keep you updated throughout the creation of your orders. Do feel free to contact us for a real time update. We will return your queries in best possible time frame.
Jewellery Aftercare and 1 year guarantee
We have and continue to work closely with the absolute best UK suppliers of precious metal jewellery makers, to give our customers the best quality and designs.
Sterling Silver in particular will naturally tarnish over time, as it is exposed to oxygen within the environment. Silver Jewellery can be cleaned and polished with a superior quality silver polishing product. Care must be taken to only polish the silver metal and not allow any polishing compound to come into contact with your stone inclusions.
We advise the following for maximum longevity of all our Inclusions jewellery:
Do not allow your Inclusions jewellery to come into contact with:
Make-up, hair products/beauty products, moisturisers, perfumes, or harsh chemicals (including all cleaning products).
All our Inclusions jewellery comes with a complimentary1-year re-glazing service. Our ‘’1 Year Stone Guarantee’’
This means that if you find your Inclusions jewellery has been de-buffed through excessive wearing, we will give it a repolish and re-glaze.
This service is £20 plus postage there-after.
Loose or missing stones
We take every step to set your stones carefully and securely as possible. Our aftercare instructions will aid in the maintenance and care of you jewellery. If in the unfortunate event your stones do come lose or lost, we can repair or replace
If you can locate the stone we will simply reset it. If another stone needs to be made you will need to resend your inclusions back to our workshop.
We may need to make slight adjustments to any of our designs, this will predominantly due to availability and stockist decision. Pictures shown on our website are examples of work already carried out for customers. We may not be able to exactly replicate any of the images on our site. By agreeing to our terms and conditions when you purchase you are agreeing to having a personalised, bespoke, handcrafted item.
If you do have any issues with your piece at all please let us know and we will do our very best to help.